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terms and conditions

Discover our general terms and conditions

Article 1 | Acceptance of orders and application of our general terms and conditions

By placing an order, any customer is deemed to be aware of and to accept without reservation the present general terms and conditions of LD Media SPRLU. These general terms and conditions are in any case presumed to be known by any customer who has previously contracted with LD Media SPRLU. This acceptance implies the renunciation by the customer to avail himself of his own general conditions.

If the parties have agreed to pay a deposit, the order will only become final after LD Media SPRLU has received the deposit.

Article 2 | Liability of LD Media SPRLU

LD Media SPRLU is responsible for the quality of its services and achievements up to the amount invoiced for them. The customer is obliged to check the transmitted data. The customer bears the risk of possible defects due to inaccurate data. The customer is obliged to transmit to LD Media SPRLU the files as defined by the latter. The file must always be transmitted in PDF, JPEG or PSD format. If the file has to be converted by LD Media BVBA, the latter will not be held liable in the event of a problem during the conversion.

Article 3 | Project start-up

Before the final start of the project, a TAP is sent to the customer for acceptance. This is only sent when the customer has opted for the "graphics" package. This BAT authorizes only one modification, the possible following ones will be invoiced to the customer at the hourly rate of 50€ excl. VAT. Once the customer has given his final written agreement, LD Media SPRLU cannot be held liable for any errors in the graphic design and texts.

Article 4 | Invoicing and payment

Invoicing is carried out by LD Media BVBA. All payments must be made by transfer to account BE61 7320 4682 8217 in the name of LD Media BVBA with the references given on the invoice or quotation.

Unless otherwise agreed in writing, all orders are payable as follows:

  • 50% with order
  • 50% on delivery

With a minimum of 60 euros excl.

An exception is made for orders for a total amount of 2000 euros and more excluding VAT, a 60% deposit is required upon acceptance of the order form. Upon receipt of the deposit, the order will be considered accepted and can be processed. Under no circumstances can LD Media be held responsible for any delay caused by the late payment of a deposit.

Our invoices for printing are payable cash on delivery.

However, invoices relating to the provision of a website, e-commerce or website updates are payable within 14 calendar days.

Any delay in payment of more than 14 calendar days may result in the suspension of any subsequent delivery.

The company retains ownership of the products until full payment of the principal amount, interest, fees and taxes relating thereto.

Any delay in payment shall automatically and without notice of default result in the debiting of a fixed interest of 1.5% per month on the unpaid amounts.

Any month started will be considered as a whole month.

In addition, the customer will be liable to pay a lump sum as a penalty clause to cover the administrative costs associated with the implementation by LD Media SPRLU of the procedure for recovering its debt. This amount is fixed at 10% of the invoice with a minimum of 75,00€.

Article 6 | Maintenance Agreement

By placing an order, any customer is deemed to be aware of and to accept without reservation the present general terms and conditions of LD Media SPRLU. These general terms and conditions are in any case presumed to be known by any customer who has previously contracted with LD Media SPRLU. This acceptance implies the renunciation by the customer to avail himself of his own general conditions.

The maintenance contract is payable monthly, quarterly or annually. The periodicity is defined when the contract is concluded and cannot be changed.

Article 7 | Prices

Unless otherwise agreed, our prices are exclusive of VAT.

On each anniversary of the first delivery of the application, the prices of maintenance and updates can be automatically and automatically adapted.

The customer will be notified 3 months before the expiry date of a rate change.

In the event of a legal change in the VAT rate, this will automatically be reflected in the prices. The quote is valid for a period of fifteen days, beyond this period, a price increase remains possible. A signed purchase order and the payment of the deposit guarantee to the customer the non increase of the quotation prices.

Article 8 | Delivery

Delivery of the site will only take place after full payment of the balance of the invoice to the bank account of LD Media SPRLU. As soon as the order form is issued, the customer is obliged to respect the deadline for sending the data. This period may not exceed 15 working days. Failing this, LD Media BVBA grants itself the right to cancel the collaboration purely and simply or to apply a price increase.

Under no circumstances does a delay in delivery give permission for the cancellation of the contract or the payment of damages by LD Media SPRLU.

Delivery times are mentioned for information purposes only and exclusively on Belgian territory. Any request for a firm deadline or for delivery outside the Belgian territory must be made by e-mail to the following address: info@ldmedia.be. Three delivery times remain possible for the delivery of printed matter from the date of dispatch of the order; 6 working days, 4 working days, 2 working days. The estimate given to the customer is for a delivery within 6 working days. Other deadlines include a surcharge and must be explicitly requested by the customer.

Article 9 | Accommodation

Hosting and domain name are payable annually. Any rate increase will be passed on to the customer in the annual invoice.

LD Media will remain the owner of the domain until full payment has been received.

Setting up a website implies that the hosting and domain name are managed exclusively by LD Media SPRLU.

Article 10 | Cessation of business, sale of funds and failure to settle

In the event of the sale of a business, the transfer of the business to free management or a change of management, the cessation of the client's activity and in the event of proceedings initiated for non-payment, any agreed payment deadlines shall lapse and the balance of the account shall become immediately due and payable.

Article 11 | Advertising

All LD Media SPRLU promotions or advertising may mention the customer's name. In return, the customer may mention the name of LD Media SPRLU in the information intended for professionals.

LD Media SPRLU reserves the right to publish, on any medium whatsoever, the internet address of its website www.ldmedia.be.

Article 12 | Claims

Any complaint concerning deliveries must be sent to us by registered mail within 7 calendar days of receipt of the goods. Any complaint concerning invoicing must be sent to us by registered mail within one month of receipt.

On delivery of the website, the customer and LD Media SPRLU undertake to check that the contract has been properly executed.

The customer will sign the document of receipt of the site and renounce to any possible claim.

In the event of an oversight or error on the part of LD Media EBVBA, the customer must mention this in writing within 60 days.

The corrections will then be made free of charge by LD Media SPRLU.

Article 13 | Applicable law and jurisdiction

These general terms and conditions and Belgian law govern the contractual relations of the parties to this contract.

In case of dispute, only the Commercial Court of Mons will be competent.